Cut down your bills by comparing the best broadband and phone deals from Virgin Media. The Virgin Media customer service line is the first point of contact for all queries, including technical support and complaints. Virgin Media is famous for its fast internet speeds. Excludes broadband faults and broadband network outages. Contact centres are also affected, it said in a statement on Twitter. Multiple broadband speed tests over time can show if and when speed fluctuates. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Mick Down in finglas all morning. Best VPNs for Virgin Media. Understanding your Virgin Media bill. All our deals are unlimited broadband. This includes customers joining Virgin Media for the first time, existing customers adding a new broadband or fixed line service or an existing customer moving to new. Step 5 If you believe that a fraudster may have ordered Virgin Media goods or services using your details, or a Virgin Media/Virgin Mobile account has been set up in your name without your permission,. In our Broadband Survey, it scored an acceptable 70. The fastest download speed available to most customers on BT will be 67Mb fibre using a regular telephone line. Virgin TV 360. Virgin Fibre Areas only. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Packages start from. Virgin Media ranks 43rd among Cable Television sites. Save for Sections A. If you can get Quickstart, you can choose one of two delivery options. Set up a Hub. Ofcom said it was concerned about the number of complaints from customers saying it was difficult to leave Virgin Media, which has about 6 million broadband and pay-TV users and is a part of the. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Tried leaving today, got strung along through 4 different people on the phone for 2 hours quoting better prices until the last one. These cables are capable of delivering much faster speeds than a standard copper wire network. Virgin Mobile billing. Contact centres are also affected, it said in a statement on Twitter. Check Virgin Media availability. Make sure to take our kit with you when you move. ie. 50. Broadband. If not, then you can start looking at the next avenue, your local WiFi connection. On the day of activation, connect your new router to the master phone socket. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Out of 5,590,397 speed tests recorded on the BT network. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Please enter your email. If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. €15 a month for 24 months, €34 thereafter. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Pros. Plus, you can complain and apply for compensation if the issues are ongoing. About our broadband help and support page. This promotion means you won’t pay the usual setup fee of £35. service agreement for Virgin Media Television, Virgin Broadband and Virgin Phone services These terms and conditions set out the between (1) you (‘agreement ’ you or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘we’ or ‘our’); us’, ‘ and (3. BT is also the largest player in fixed line calls , accounting for 15. £29. Virgin Media broadband M250 Fibre broadband. Since having Virgin Media installed the Internet keeps disconnecting. Virgin Media broadband help and support. The email says this: Like many of our customers, your contract with us will come to an end, and for you that will be on 23/02/2023. You might also need to change it if your current package isn’t available at your new address. You can dial 150 on a Virgin Media telephone or call 0345 454 1111 from your mobile or landline. Join Virgin Media online today from just £26. Mon - Fri 9am to 6pm. Step 2: Get connected. Broadband and sim – Also known as our Volt bundles – get Virgin Media Broadband and an O2 sim, with double the speed and data thanks to Volt benefits Broadband for low-income families – Get broadband from £12. Intelligent WiFi Plus Service: Virgin Media customers only. <link rel="stylesheet" href="/support/help/service-status/styles. TV 360 and home phone not currently available in 2022/23 network expansion areas. Virgin Media Television. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. You can also visit an O2 store. You can pay your Virgin Media bill several ways: We’ll check to see if you’re still eligible for our Essential broadband packages every 12 months and notify you of the outcome of the eligibility check. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. Here’s how much we’ll credit you for the following service issues: £9. Available with M50 broadband or faster. 50 a month if you receive Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based. Virgin Media pricing. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 50 per. Its headquarters are at Green Park in Reading, England. Calling from abroad: 00 353 1 2458000. Excludes Essential broadband customers from 10 November 2022. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M125 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. While Virgin Media’s minimum commitment is 18. 88; Activation fee: FREE; Calculation: (£407. This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. The company is part of Liberty Global, which is the largest converged video. Switch broadband in three easy steps. Once connected, the service blends live TV, catch up TV and on-demand services into one, curated to your tastes and interests. Broadband & Phone. Restart your services. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. Virgin Media, which provides broadband, phone and TV services in the UK, is in hot water with regulators over allegations that the company is making it difficult for customers to cancel their contracts. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. If you can get Quickstart, you can choose one of two delivery options. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. “Early disconnection fees include cancelling services mid-contract to move to a new address not served by Virgin Media,” it says. Virgin Media is part of NTL:Telewest. Not a customer? Talk to us about joining: 1800 940070. Up to 3 WiFi Pods if needed. Zen Internet. Keep everyone online . For more information, check out. Or. 2Gb Broadband : Minimum period of 24 months applies. Further exclusions & legal stuff apply. Virgin Media. From next week, Virgin Media O2 is starting to increase upload speeds for even more of its broadband customers at no extra cost, offering them extra value from their broadband services. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Standard broadband, also known as ADSL broadband, on the other hand, relies on copper tubes to transfer data from the exchange. £38 £30 View Deal. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Virgin Media was the one of the first providers to create a broadband social tariff in 2020 and has consistently provided support to vulnerable customers and those struggling to afford connectivity. Last modified on Thu 24 Aug 2023 10. To progress with your broadband switch from Virgin Media to NOW, go to NOW’s website to order your new NOW broadband service. Clear basket. Virgin Media Broadband upgrade deals for existing customers. “ Have had virgin broadband for 18/12. Broadband Speed Test. 1800 941 114. speed; Virgin Media M125:. Excludes broadband faults and broadband network outages. Visit BT Broadband » ↑ Comparison table. See also. The only serious rival that's available right now is the Sky Glass, a streaming TV loaded with Sky's interface as well as quick access to on-demand content and live channels. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Big Kahuna 100. Speed. Set top boxes and apps. Virgin Media help and support. However, although the company. If you cancel your service during your minimum term an early disconnection fee will apply. Stream from Virgin Media. Despite their promises, the quality of service provided is subpar, making it a challenge for customers to receive the value they expect. Broadband, TV and phone customers should then press 1, mobile customers should press 2. Number of inclusive HD channels depends on package. Most standard broadband deals get you average speeds in the region of 10. for 9 months then. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. Why you’ll love Virgin Mobile; Stay connected with Virgin Mobile; Already with us? Using your phone abroad; Get help with your mobile; Lost or stolen phone; Get the Virgin. Sky’s 145Mbps is available for £30 per month for 18 months. In fact, Virgin Media can legitimately claim to be the UK's fastest widely available broadband – with its 1130Mbps Gig1 service available to everyone on its network. Gig1 Fibre Broadband (average download speed 1130Mbps). ie provides answers to all your broadband, TV and Home Phone questions here. Available with M50 broadband or faster. Call 01 267 8670. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Virgin broadband deals comparison. At least 30Mbps download speeds in every room or £100 one-off credit. As Virgin Media first rolled out its fastest 'Gig1' broadband service a couple of years back, it supplied the hastily summoned Hub 4 router to early adopters. TV box - 15 mins. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth streaming. for 3 months then £39. All our services will be set up so, once you’re in your. Our network delivers the fastest widely-available broadband speeds to homes and businesses. Virgin Media has roughly 3. We’ve got an incredible range of phones and phone plans fit for every budget, so while you’re in why not have a peruse. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. In comparison, Virgin offers 50Mbps, 100Mbps, 200Mbps, 350Mbps, 500Mbps and its top speed of 1130Mbps (which it refers to as Gig1), meaning it is still faster than BT. When you’re booking your move, let us know if you want to choose a new package for your new home. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Calling from abroad: 00 353 1 2458000. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. Customers on the new M125 package will get a 22% uplift with average speeds of. compare you'll find great broadband packages from. £8p/m extra or included with Gig1 or Volt. Virgin Media O2 launched its first ever joint product, Volt, in October 2021, which offers exclusive benefits when your household is with both Virgin Media and O2. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. See your balance and make quick payments. UK ISP Virgin Media (VMO2) has confirmed that the first trial customers on their new XGS-PON powered Fibre-to-the-Premises broadband network were connected this month, which in the future will make even faster latency and symmetric speeds of up to 10Gbps possible across their entire network. Overview. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. This even includes the firm's ultimate. service agreement for Virgin Media television, Virgin Broadband and Virgin Phone services These terms and conditions set out the agreement between (1) you (‘you’ or ‘your’); (2) Virgin Media Limited, (Company Number 02591237) whose registered address is 500 Brook Drive, Reading, RG2 6UU (‘us’, ‘we’ or ‘our’); and (3) Virgin. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Wed 23 Aug 2023 19. (FTTP) services. When you place your order, we'll let you know. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. Discover more about Virgin Media O2 . If you are, you’ll continue to be charged £12. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to. Stream box and remote remain property of Virgin Media. It’s official! Virgin Media broadband comes with 99. Broadband & Phone. ac. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. After that date, your price will be £123. Richard Hart last updated 2 November 2023 A comparison and run down of some of the best Virgin broadband deals and packages. Terms and Conditions – PAYG Mobile. 264 Mbps. You can find these details at the top right hand corner of your bill. If you decide to end part or all of your services with Virgin Media during a minimum. Enter your postcode to see if you can get our services. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth. Mon - Sat 9am to 6pm Technical Support. Virgin Media broadband speeds. The best times to game online or make big downloads, for example, would be when connection is fastest. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any other phone. No charges for service and repairs Superhero service and repairs as standard. However, as providers have been found to have missed the deadline to introduce these new rules, you may wish to contact Virgin Media to confirm you are leaving,. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Automatic compensation scheme. 16x faster: Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Up to 100Mbps. Reviewers complaining about Virgin Media most frequently mention customer service problems. Reboot the broadband Hub. Virgin Mobile package. Compare the best Virgin Media deals for November 2023. For mobile enquiries, call 03456000789*. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. Virgin Media package. Its Gigabit fibre broadband can deliver an average download speed of 1,130 Mbps, which is the fastest in the UK. TV 360 and home phone not currently available in 2022/23 network expansion areas. TV on the go. Access your bills, diagnose faults and manage your package. We deliver our broadband via a dedicated fibre cable, so there’s no need for a phone line when installing our broadband. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. You'll have 30 days to cancel your account. Wrong for so many years constant poor service and bad quality from broadband quality to customer service (lack of it) through to billing (even worse). Registered in England with number 02591237. Up to 3 WiFi Pods if needed. It's so easy and we've even written the letter to get you started. 8 Virgin Media discount codes for November 2023. It’s ultrafast, and with Virgin Media our M500 broadband package boasts average download speeds of 516Mbps and average upload speeds of 52Mbps – faster than the UK’s average home broadband service (63Mbps). The engineer will bring everything needed to install your Virgin Media services on your chosen day. £8p/m extra or included with Gig1 or Volt. No setup fee is available on all bundles, broadband & phone, and broadband only packages. These terms and conditions set out the agreement between (1) you ('you', 'the customer' or 'your'); (2) Virgin Media Limited ('us', 'we' or 'our'); and (3) Virgin Media Payments Limited ('Virgin Media. Voom Gig1 fibre broadband is seriously quick. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12 month Amazon Prime subscription. Your friend must keep their Virgin Media service beyond the 30-day cancellation date for you to be eligible for a reward. Discover the best and worst broadband providers in the UK with our expert reviews. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. For a one-time fee, Virgin Media broadband subscribers can receive a Stream box, which operates like a set-top box with easy self set-up. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. Computer Hardware, Software, Internet + ISP Forums. Poor speeds far below what was advertised. Switch Broadband 2023 | Change Broadband Provider - Virgin Media How switching broadband providers works 1. Report the fraudulent caller. Change or cancel your package. With 47 million UK connections across broadband, mobile, TV and home phone, Virgin Media O2 will bring together next-generation gigabit broadband and 5G services. Further exclusions & legal stuff apply. If you’ve got a quick question, you can use our Virtual Assistant service. Virgin Media pricing. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. For only £26. If you have both Virgin Media broadband and TV in a bundle, it's double trouble. No setup fee. 2Gb Broadband & Loaded TV : Minimum period of 12 months applies. TV. The best way to contact Virgin Media to cancel is over the phone. 230+ channels. Landline packages. Once Volt is activated, you’ll be moved onto the next-highest Virgin Media broadband speed. When you take your chosen Broadband, TV, and/or Phone services from us (including where those services may be bundled with a Virgin Mobile SIM) for a minimum period, you agree to continue those services at your current address for that minimum period. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. Broadband for low income families. With Go. Up to 3 WiFi Pods if needed. Or you may be quicker than average! You won’t be involved the whole time. The first one shows the most recently used rate from last April based on a £40 a month contract, and the other two examples provide representative examples from April 2024, based on a scenario if you entered into an 18-month contract with us in August 2023 and your subscription charge is £40 a month for the first 18 months, and the standard price. Broadband & sim deals. Whether you’re just looking for a good internet connection or want to add more services like phone and TV, you’ll be able to find the right broadband deal for your household. The Voom plans start from £33 per month (exc VAT) and include a business. With 47 million UK connections across broadband, mobile, TV and home phone, Virgin Media O2 will bring together next-generation gigabit broadband and 5G services. How to change my Virgin Media or Virgin Mobile package by phone. Further exclusions & legal stuff apply. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. These phone numbers work for people in the UK only. Fibre: Yes. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. Simply check out the service status checker below and enter your account number. Check your service status; home. Here’s what you need to know: Great, affordable prices. See how we scored Best in test. About Virgin Media; Careers; Advertise with us; AccessibilityYou can purchase a mobile internet dongle from a number of UK networks. This can be done via the Customer Service line on 0345 454 1111 or calling 150 on your Virgin Mobile phone. 2million internet, call, TV or mobile customers in the UK. Ofcom announced that it had opened an investigation into the broadband provider today after receiving a number of similar complaints. Phone. A representative will be available to assist you and address any issues you may be facing. Booking an engineer is easy with Virgin Media. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. How to change my Virgin Media or Virgin Mobile package by phone. Subject to paragraph 35 (exclusions), Virgin Media shall credit a customer if it does not activate a fixed line or broadband service by 23. Mon - Fri 9am to 6pm Billing and Sales. Free downloads are available to all new and existing customers. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Simply press 1 when you get through to the automated menu, and you'll be put. When you place your order, we'll let you know. Exclusive benefits of being a Virgin Media O2 Volt customer include: A broadband speed boost to the next tier available (e. At least 30Mbps download speeds in every room or £100 one-off credit. )To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The broadband packages you can find are: Broadband. Broadband, TV and phone deals Broadband, TV, phone and SIM deals Broadband and phone deals TV and. You can give us this notice by calling freephone 1908. Public Sector Queries. You just need to give Virgin Media 30 days’ notice that you want to leave. 37 in additional expenses and goodwill, on top of the refund of your monthly. Call Virgin Media and select the option ‘If you’re thinking of leaving Virgin Media’. Available with M50 broadband or faster. Broadband, TV and Landline offers. Virgin Media’s Twitter account acknowledged the early morning disruption several hours after it began, posting responses stating “We’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. 9% network reliability. We do offer broadband and phone packages should you wish, or view our landline deals for more information. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Virgin Media is the third largest player in that market with a share of 20 percent of subscribers. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. EE vs Virgin Media: average broadband speeds. What. 5 out of 5. deals. After that, you’ll have to subscribe to BT's Premium Mail service to retain access. It provides ultrafast speeds of up to 1Gbps to over half of UK homes, mainly in towns and cities. No setup fee is available on all bundles, broadband & phone, and broadband only packages. You can register up to five of your devices with the TV Go app and website, then watch Virgin TV 360 on up to two at the same time. Make a payment in My Virgin Media. ie provides answers to all your broadband, TV and Home Phone questions here. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. If you aren't the account holder, you can just click this link: Check Service Status. Broadband. Get superfast broadband, calls and award-winning TV content with Sky. 2Gb Broadband + Loaded TV. Instead, Virgin streams TV through your home broadband connection – and with Virgin Media, you’ll be getting the fastest broadband speeds. Welcome to Virgin Media. Plusnet is a brilliant alternative to the bigger names in broadband. Excludes broadband faults and broadband network outages. Reviewers complaining about Virgin Media most frequently mention customer service problems. Part of that compels Virgin Media to release customers from their contract in the following circumstances: “If your service doesn’t deliver the speeds you were promised by your provider, get in touch with them. The Service you do for others is the rent you pay for your room here on. M100 Fibre Broadband and Virgin Phone: New customers only. ’. Tech, Gadgets & Electrical Goods Forums. With another provider you will get new customer pricing. Broadband only deals Broadband, TV and phone deals Broadband, TV, phone. Virgin Media services are only available in eligible Virgin Media network areas. Enter your postcode to see if you can get our services. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. In terms of speed, Virgin Media comes out top – indeed, it’s the fastest widely-available provider in. O2 have a team dedicated. Rather than Live Chat, it works like a text message conversation. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Get more information on the advertised Virgin Media broadband speeds here. My virgin Mobile account allows you to manage your virgin mobile services. Up to 3 WiFi Pods if needed. One of the reasons so many customers seem satisfied with their Virgin Media speeds is they tend to overperform the. Leaving Virgin Media. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. It has not so far given any. If your service doesn’t start on the agreed date, or if your engineer appointment is missed, your provider will pay compensation automatically – meaning you don’t need to take any action to receive the compensation. Choose your package. Virgin Media has roughly 3. New customers can get up. Mon - Sat 9am to 6pm Technical Support. Cable. It can take 5 to 10 minutes to restart.